Information Technology: Support Technician


Information Technology (IT) Support Technicians analyze, troubleshoot, and evaluate computer network problems. They play an important role in the daily upkeep of their organization’s networks by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations rely on their computer systems, devices and technology. Technical support specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

This newly-restructured Program brings greater focus on the soft skills and abilities that are necessary for entry-level technicians to thrive in the workplace, including: Customer Service, Professionalism and Leadership.  The learning environment has been structured to closely resemble on-the-job training in technical support ops.  As students progress through the tech support Tiers I, II, and III, they will receive hands-on training in interpersonal communication, working in Agile teams, resolving support tickets, contributing to the knowledge base, scrum mastering and peer mentoring.

With support from instructors, students who are disciplined and motivated will not only earn industry-recognized certifications, but will also acquire the hands-on skills to be confident in competing in today’s high-tech workforce.

photo of instructor

Brodie Serbresos

Program Coordinator

  • Information Technology Programs
  • Program Hours: 690 hours
  • Campus Location: MTECH Lehi Tech and Trade building, Orem, Provo and Spanish Fork Campuses.

Certificates and Licensures

  1. MTECH Certification of Completion in Information Technology Support Technician.
  2. CompTIA A+ Core 1 and Core 2 Certification.
  3. CompTIA Network+ Certification.

Program Snapshot

  Registration Eligibility: Adults and high school students who are age 16 and older and at least a junior in high school. Prospective students must meet with Academic and Career Counselor prior to registration. High School students must approve enrollment start and end dates with their High School Counselor before registering with MTECH

  Registration Availability: Registration will open again on June 16, 2020, and class will start on July 6th. Registration is open on the 1st and 3rd Tuesday of each month thereafter. Students usually start the following Monday.  To check seat availability, create a new student account in the MTECH Student Portal and check seat availability or call Student Services at 801-753-6282

  Program Length: 690 Hours. The day and night programs will both take approximately 7-9 months to complete.

  Times: Mornings, Afternoons and Evenings. See schedule details below.

  Locations: MTECH Lehi Main, Lehi Tech and Trades Building, Orem, Provo and Spanish Fork Campuses.

  Financial Aid Eligible: This program is approved for Financial Aid. +Learn More

Prerequisites

  High School Students: Students should coordinate with home high school counselors prior to registration.

  MTECH Counselor: Students enrolling in this program must meet with an MTECH Academic and Career Counselor prior to registration. To schedule an appointment please visit mtec.edu/counseling.

  Entrance Assessment: Students must take the MTECH Entrance Assessment. The Entrance Assessment is free and takes about an hour to complete. To learn more visit mtec.edu/testing.  

  New Student Orientation: Students must complete the brief MTECH New Student Orientation prior to first day of class.  To learn more visit mtec.edu/nso.

Basic computer skills are required.

Students must complete the Information Technology Fundamentals course with an 80% progress rate to prior to enrollment in the full IT Support Program. Students can challenge this course through the testing center by taking the ITF Final Exam. A score of 80% of higher will be required for passing.

Schedule

Session Location Rm Start Date End Date Start Time End Time Days
Open Lehi 215 7/6/2020 OE/OE 7:30 am 10:30 am M-Th
Open Lehi 215 7/6/2020 OE/OE 11:30 am 2:30 pm M-Th
Open Lehi 215 7/6/2020 OE/OE 6:00 pm 9:00 pm M-Th
Open Orem 105 7/6/2020 OE/OE 7:30 am 10:30 am M-Th
Open Orem 105 7/6/2020 OE/OE 11:30 am 2:30 pm M-Th
Open Spanish Fork 121 7/6/2020 OE/OE 6:00 pm 9:00 pm M-Th
Open Provo 144 7/6/2020 OE/OE 7:30 am 10:30 am M-Th
Open Provo 144 7/6/2020 OE/OE 11:30 am 2:30 pm M-Th


** Note: This program is a HYBRID program. Students attend class Monday through Thursday at their registered time. On Friday, students will be assigned a HYBRID assignment to complete outside of class. All Hybrid assignments must be completed and submitted by 7:30 am on the following Monday for credit, otherwise the student will receive and absence.

Tuition and Fees

Item Cost Notes
Registration Fee $40.00  
Facilities Fee $50.00  
Program Fees $750.00 Includes Program Fees and CompTIA Exam Voucher for 1 attempt of: CompTIA A+ 1001; CompTIA A+ 1002; CompTIA Network+
Tuition $1,449.00  
total: $2,289.00  All tuition and fees are due at the time of registration.

Materials and Supplies

Item Cost Notes
TestOut PC Pro Labsim Training Materials $170.00  
TestOut Network Pro Labsim Training Materials $140.00  
TOTAL: $310.00  

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