IT Support Technician

Next class starts: Open Enrollment

View full schedule here.

Registration Eligibility: Adults & High School Seniors and Juniors

High school students must be age 16 or older. Learn more.

Transfer Credit Opportunity

Credit hours for completing this program can be transferred to UVU. Learn more.

Locations

Lehi Trades & Tech Building
Provo Campus
Spanish Fork Campus

N/A

Graduation rate

100%

Job placement

$66,700

Avg. salary

Information Technology (IT) Support Technicians analyze, troubleshoot, and evaluate computer network problems. In todays technology driven world they play an important role in the daily upkeep of their organization’s networks.

This newly-restructured Program brings greater focus on the soft skills and abilities that are necessary for entry-level technicians to thrive in the workplace, including: Customer Service, Professionalism and Leadership. The learning environment has been structured to closely resemble on-the-job training in technical support ops. As you progress through the tech support Tiers I, II, and III, you will receive hands-on training in interpersonal communication, working in Agile teams, resolving support tickets, contributing to the knowledge base, scrum mastering and peer mentoring.

With support from instructors, students who are disciplined and motivated will not only earn industry-recognized certifications, but will also acquire the hands-on skills to be confident in competing in today’s high-tech workforce.

This program is eligible for Financial and Veterans Aid! Learn more

Learn and Work scholarship available for this program! Learn more

For more information, contact the Program Coordinator.
Brodie Sebresos

bsebresos@mtec.edu

Adults and high school students who are age 16 and older and at least a junior in high school. Prospective students must meet with Academic and Career Counselor prior to registration. High School students must approve enrollment start and end dates with their High School Counselor before registering with MTECH.

Registration is open on the last Monday of each month. Students usually start the first Monday of the following month. To check seat availability, create a new student account in the MTECH Student Portal and check seat availability or call Student Services at 801-753-6282.

  • Students should coordinate with home high school counselors prior to registration.
  • Students enrolling in this program must meet with an MTECH Academic and Career Counselor prior to registration. To schedule an appointment please visit mtec.edu/counseling.
  • Students are required to take the MTECH Entrance Assessment and score a passing rate of: Math: 2: English: B or provide alternative documentation to prove competency. The Entrance Assessment is free and takes about an hour to complete. To learn more visit mtec.edu/testing.
  • Basic computer skills are required.
  • Students must complete the Information Technology Fundamentals course with an 80% progress rate to prior to enrollment in the full IT Support Program. Students can challenge this course through the testing center by taking the ITF Final Exam. A score of 80% of higher will be required for passing.
SECTIONLOCATIONROOMSTART DATEEND DATESTART TIMEEND TIMEDAYS
MorningLehi Trades & Tech213MonthlyOpen Exit7:30 AM10:30 AMM-TH
AfternoonLehi Trades & Tech213MonthlyOpen Exit11:30 AM2:30 PMM-TH
EveningLehi Trades and Tech213MonthlyOpen Exit6:00 PM9:00 PMM-TH
MorningProvo144MonthlyOpen Exit7:30 AM10:30 AMM-TH
AfternoonProvo144MonthlyOpen Exit11:30 AM2:30 PMM-TH
EveningProvo144MonthlyOpen Exit6:00 PM9:00 PMM-TH
EveningSpanish Fork121MonthlyOpen Exit6:00 PM9:00 PMM-TH
SCHEDULE NOTES
* This program is a HYBRID program. Students attend class Monday through Thursday at their registered time. On Friday, students will be assigned a HYBRID assignment to complete outside of class. 

Program Hours: 690 hours

TUITION /FEESCOSTNOTES
Registration Fee$40.00not requried if previously paid for registration in IT Fundamentals
Facilities Fee$50.00 
Program Fees$750.00Includes Program Fees and CompTIA Exam Voucher for 1 attempt of: CompTIA A+ 1001; CompTIA A+ 1002; CompTIA Network+
Tuition$1,449.00 
Subtotal$2,289.00 
Total$2,599.00

*Total includes tuition, fees, materials, and optional materials.

REQUIRED MATERIALSCOSTNOTES
TestOut PC Pro Labsim Training Materials$170.00 
TestOut Network Pro Labsim Training Materials$140.00 
Subtotal$310.00 
  • MTECH Program Certificate in Information Technology Support Technician
  • CompTIA A+ Core 1 and Core 2 Certification
  • CompTIA Network+ Certification

At MTECH, you will join an exclusive group of graduates who benefit from a commitment to excellence shared by everyone at the school. From instructors who deliver a relevant, industry-driven curriculum to academic and career counselors focused on ensuring you have the tools you need to succeed, we all share the same goal: your success as a student. 

Yes. The course work is a hybrid of classroom and homework. All the equipment to complete in-class activities is provided, but you will need a device with Internet access to use from home in order to complete the hybrid assignments.

Yes. Visit any of the MTECH Testing Centers and tell them you wish to test out of the IT Fundamentals course by taking the competency exam. Students must score 80% or higher to pass. There is only one attempt offered to test out of the course. Candidates who don’t pass must complete the IT Fundaments prerequisite course.

Answer: Yes. When registering for the IT Support Technician program, full tuition is due up front. You may complete the course work at your own pace, and since you already have experience, you should be able to complete in less time than the prescribed 690 hours. If you graduate early, then the balance of your hours can be prorated and tuition refunded back to you, less any other incurred fees. If you have a current CompTIA A+ or Network+ certificate, present your verification number(s) to a counselor to request a waiver of the CompTIA certification fees.

Upon approaching graduation, your instructor and counselors will assist you in obtaining employment in the field of information technology. There are numerous positions available for entry-level IT technicians across the region.

Program length
12 months
Total cost
$2,599
Lehi Trades & Tech Building
Provo Campus
Spanish Fork Campus
Program length
12 mos
Total cost
$2,599