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IT Support Technician

Next class starts: August 15, 2023

View full schedule here.

Registration Eligibility: Adults & High School Seniors and Juniors

High school students must be age 16 or older. Learn more.

Transfer Credit Opportunity

Credit hours for completing this program can be transferred to UVU and SLCC. Learn more.

Locations

Lehi Trades & Tech Building
Provo Campus
Spanish Fork Campus

N/A

Graduation rate

100%

Job placement

$66,700

Avg. salary

This program provides education and training in preparation for employment in Information Technology. Throughout the program, students apply classroom theory to computer hardware and software, mobile devices, operating systems, networking, security, cloud technology and other technologies relevant to the industry.

Through a combination of simulations, hands-on and virtual labs, students will apply techniques for technology deployment, support, maintenance and troubleshooting. This training can be used as a step to gain valuable industry recognized certifications including CompTIA A+ and Network+. Additional certification opportunities may include CompTIA Security+, Microsoft, Amazon Web Services (AWS), Linux and more.

This program is eligible for Financial and Veterans Aid! Learn more

Learn and Work scholarship available for this program! Learn more

The IT program at MTECH was an amazing experience that came with lots of benefits that have helped me get ready to start working in the IT field. This was beneficial because it gave me a perspective on how rules and policies are implemented throughout a large corporate network and how to implement the services it provides.
Nelson BellStudent
For more information, contact the Program Coordinator.
Brodie Sebresos

bsebresos@mtec.edu

Need additional guidance? Meet with an MTECH Academic & Career Counselor.
Learn more

Adults and high school students who are age 16 and older and at least a junior in high school.

Registration is open on the last Monday of each month. Students usually start the first Monday of the following month. To check seat availability, create a new student account in the MTECH Student Portal and check seat availability or call Student Services at 801-753-6282.

  • Students should coordinate with home high school counselors prior to registration.
  • Students enrolling in this program are required to meet with an MTECH Academic and Career Counselor prior to registration. To schedule an appointment please visit mtec.edu/counseling.
  • Satisfy Entrance Requirements with Testing Center.
  • Basic computer and digital literacy required.
SECTIONCAMPUSROOM #START DATEEND DATESTART TIMEEND TIMEDAYS
August 2023Lehi Trades & Technology2138/15/2023Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Provo CampusA1448/15/2023Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Spanish Fork Campus1218/15/2023Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
October 2023Lehi Trades & Technology21310/2/2023Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
10/2/2023Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
Provo CampusA14410/2/2023Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
10/2/2023Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
Spanish Fork Campus12110/2/2023Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
January 2024Lehi Trades & Technology2131/8/2024Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Provo CampusA1441/8/2024Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Spanish Fork Campus1211/8/2024Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
March 2024Lehi Trades & Technology2133/4/2024Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Provo CampusA1443/4/2024Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Spanish Fork Campus1213/4/2024Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
June 2024Lehi Trades & Technology2136/3/2024Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Provo CampusA1446/3/2024Varies depending on completion of program requirements7:30 AM10:30 AMM-Th; F-Hybrid
11:30 AM2:30 PMM-Th; F-Hybrid
6:00 PM9:00 PMM-Th; F-Hybrid
Spanish Fork Campus1216/3/2024Varies depending on completion of program requirements6:00 PM9:00 PMM-Th; F-Hybrid
Schedule Notes:This program is a HYBRID program. Students attend class Monday through Thursday at their registered time. On Friday, students will be assigned a HYBRID assignment to complete outside of class. All Hybrid assignments must be completed and submitted by 7:30 am on the following Monday for credit, otherwise the student will receive an absence.
Format: table Extra Options: {“add-table-headers”:”true”}

Total hours: 600

Course Descriptions
Course NameCourse HoursCourse CreditsExternship/Clinical/ WBL CreditsTuition ($120/credit)Course FeesIndustry Exam Fees
Information Technology Fundamentals6020$240.00$354.00$82.00
Customer Service Skills3010$120.00$0.00$0.00
Introduction to Networking3010$120.00$0.00$0.00
A+ Core I9030$360.00$0.00$0.00
Certification Test Prep I3010$120.00$0.00$112.00
Professionalism & Leadership3010$120.00$0.00$0.00
Linux Foundations6020$240.00$0.00$0.00
A+ Core II9030$360.00$0.00$0.00
Certification Test Prep II3010$120.00$0.00$112.00
Computer Networks12040$480.00$0.00$0.00
Career & Workplace Relations3010$120.00$0.00$173.00
TOTALS:600200$2,400.00$354.00$306.00
Format: table Extra Options: {“skip_cols”:”2,3″}
Format: table-rows Extra Options: {“add-open-table-tag”:”true”,”add-tuition-fees-header”:”true”}
Format: table-rows Extra Options: {}
Tuition/FeesCost
Tuition:$2,400.00
Registration Fee:$40.00
Industry Exam Fees:$479.00CompTIA IT Fundamentals: $82 CompTIA A+ Core I: $112 CompTIA A+ Core II: $112 CompTIA Network +: $173
Student Fees:$354.00
Tuition/Fees Subtotal:$3,273.00
Format: table-rows Extra Options: {“add-close-table-tag”:”true”}
Required MaterialsQuantityNotes (ISBN numbers, etc)Cost
Online (internet) connectivity for at home learning1 This program is a hybrid program and requires online learning as well as virtual attendance each Friday. Access to a internet connectivity is required. $0.00
Total Cost of Required Materials$0.00
Format: table Extra Options: {“add-table-headers”:”true”}
  • MTECH Program Certificate in Information Technology Support Technician
  • CompTIA A+ 1001
  • CompTIA A+ 1002
  • CompTIA Network +

At MTECH, you will join an exclusive group of graduates who benefit from a commitment to excellence shared by everyone at the school. From instructors who deliver a relevant, industry-driven curriculum to academic and career counselors focused on ensuring you have the tools you need to succeed, we all share the same goal: your success as a student. 

Yes. The course work is a hybrid of classroom and homework. All the equipment to complete in-class activities is provided, but you will need a device with Internet access to use from home in order to complete the hybrid assignments.

Yes. Visit any of the MTECH Testing Centers and tell them you wish to test out of the IT Fundamentals course by taking the competency exam. Students must score 80% or higher to pass. There is only one attempt offered to test out of the course. Candidates who don’t pass must complete the IT Fundaments prerequisite course.

Answer: Yes. When registering for the IT Support Technician program, full tuition is due up front. You may complete the course work at your own pace, and since you already have experience, you should be able to complete in less time than the prescribed 690 hours. If you graduate early, then the balance of your hours can be prorated and tuition refunded back to you, less any other incurred fees. If you have a current CompTIA A+ or Network+ certificate, present your verification number(s) to a counselor to request a waiver of the CompTIA certification fees.

Upon approaching graduation, your instructor and counselors will assist you in obtaining employment in the field of information technology. There are numerous positions available for entry-level IT technicians across the region.

Program length
12 months
Total cost
$3,273
Lehi Trades & Tech Building
Provo Campus
Spanish Fork Campus
Apply Now

Need additional guidance?
Meet with an MTECH Academic & Career Counselor. Learn more

Program length
12 mos
Total cost
$3,273
Apply Now
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Program Changes

Updates take effect July 1, 2023
Name Change: Information Technology
Hour Decrease: 600 (10 months)

Course Descriptions

Information Technology Fundamentals
The Information Technology Fundamentals course provides an overview of the various career pathways related to working with computers. Throughout the class, students will be introduced to computers, including their history, hardware, operating systems, system support, programming languages, software, databases, networking, data storage, and system security. During this course, the student will perform essential IT tasks commonly performed by end-users and entry-level IT professionals. This course aligns with the objectives of the CompTIA ITF+ certification exam.
Customer Service Skills
The Customer Service course is designed for a customer service treatment in any Service Desk Curriculum. This course teaches an appropriate balance of business, technical, soft, and self-management skills that contribute to making service desks successful. The service desk curriculum provides instruction to support customers using industry standard products and technical support for various computing software.
Introduction to Networking
Introduction to Networking provides foundational-level instruction on the concepts, models, services, settings, protocols, topologies, and devices used in computer networks. Students also explore the Open Systems Interconnection (OSI) and Transmission Control Protocol/Internet Protocol (TCP/IP) models.
A+ Core I
A+ Core1 prepares students to be successful computer technicians, capable of installing, maintaining, troubleshooting, optimizing, and securing desktop computers, laptops, mobile devices, and printers. This course aligns with objectives of the CompTIA A+ Core 1 certification exam.
Certification Test Prep I
The Certification Test Prep 1 course provides instruction in preparation for industry exams. Students will access additional testing materials and resources for their exam preparation. Students will review the exam outline, objectives, grading scale, requirements, and recommendations for the specified industry exam.
Professionalism & Leadership
The Professionalism and Leadership course is designed to help students identify and develop soft skills for effective work between coworkers and management. The transferable skills that can enhance a resume are identified and discussed. Topics include employment skills such as team dynamics, communication, critical thinking, professional etiquette, team leadership, project management methodologies, including Agile and Scrum. Students put leadership skills into practice under a controlled environment, working with peer mentors and the classroom instructor.
Linux Foundations
Linux Foundations focuses on the installation, configuration, and process management of a Linux workstation. Students explore shell programming, file system management, user accounts, access and permissions, and managing multiple concurrent processes to achieve higher utilization.
A+ Core II
A+ Core2 is a follow-up to A+ Core1 and provides further instruction on installation, configuration, maintenance, and security of various common operating systems and platforms. This course aligns with the objectives of the CompTIA A+ Core 2 certification exam.
Certification Test Prep II
The Certification Test Prep 2 course provides instruction in preparation for industry exams. Students will access additional testing materials and resources for their exam preparation. Students will review the exam outline, objectives, grading scale, requirements, and recommendations for the specified industry exam.
Career & Workplace Relations
Career and Workplace Relations is designed to help students gain insight into how their skills and professionalism enhance relationships between management and coworkers. Instruction includes employment skills such as communication, critical thinking, professional etiquette, team dynamics and more.
Computer Networks
Computer Networks provides instruction on the installation, configuration, management, and troubleshooting of common components of modern computer networks. This course prepares candidates to support networks across multiple platforms and aligns with the objectives of the CompTIA Network+ certification exam.